Welcome to our FAQ page - Below are links and answers to the different information we get asked about a lot.

Pick up of Auction Winnings
Auction winnings MUST be picked up Saturday/Sunday/Monday or Tuesday immediately following the auction they were won in.
Unless some other arrangement is made, any items left after this time are considered Forfeit and will be relisted.
It is very important that you only bid when you know that you are able to pick up in the alloted time to avoid disappointment.

BUY IT NOW purchases - Pick Up/Delivery
All purchases are final
All Buy It Now items must be picked up within 10 days of purchase date.  After 10 days they are considered forfeit.
Require shipping? Send an email prior to paying and wait for revised invoice. (If your account is set up as "Always Require Shipping" no need to send email).

I Want to Sell On Our Auction Platform?
Three ways to sell on our auction.
1. List new or like new items in our weekly auction. You must accept $1.00 start and no reserves/minimums allowed.
2. Create your own auction and list your items (new or used). You can set set minimums/reserves.
3. List on our Buy It Now section
For more information and pricing - Click here for more information to Sell your Items

I Won in the Auction!  Now What ?
At the end of the auction invoices will be created and sent out.  If you do not receive your invoice pleases check your junk mail.
Invoices cannot be generated or paid until after the auction ends. - Click here for more information about this topic.

Delivery - I Won and I want Delivery - What do I do? 
If you chose "I Always Require Delivery" when registering - wait for a revised invoice to arrive.  Usually the next day.
If you did not choose this when you registered then please send us an email BEFORE paying for your winnings/purchases.
We will be happy to send you a revised invoice and arrange delivery.

Delivery - How do you decide what the charge is? - Click here for more information
We are not able to determine prices of delivery prior to winning/purchasing of items.  We will combine your items together to ensure
you pay the least amount possible for shipping.  All pricing is determined by the price given at www.CanadaPost.ca

How do you secure my Credit Card info? - Click here for information on what happens to your credit card info on our site

Buy It Now Purchases 
If you purchase Buy It Now item(s) you are able to pick up Friday to Tuesday 10am - 3pm each day.
An invoice is created after you have completed purchasing 1 or more items.  You can view/pay invoice in your account.
If you require delivery of Buy It Now purchases please send us a quick email to request.

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