Congratulations you won!
Are you wondering what happens next? It's easy.
1. Invoices Are Created
After the auction ends, invoices for the event are created and emailed to you. Usually within 15 minutes after the last lot is sold.
2. Picking Up Your Items
For those picking up, ensure that your invoice is paid prior to arriving. There is no in person payments for auction winnings.
Pick Up is at 145 Bethridge Road (Saturday, Sunday, Monday and Tuesday 10am-3pm). You must pick up one of these days immediately after the auction they are won in.
Items not picked up as per the pick up policy and subject to $20/week storage fee and/or forfeiture. There are no refunds or credits for items forfeited. It is very important that you pick up your items as per the pick up policy to avoid extra charges / disappointment. Our space is limited and not picking up affects our ability to conduct future auctions efficiently and without incurring additional labour costs.
If you are going to have an issue picking up within the days/hours you must notify us by email only. (Notifying us after the days have past is not really helpful, as we would already see that your item was not picked up and applied the storage fee already.)
3. If You Need Your Winnings Delivered
Do not pay your 1st emailed invoice. Respond to the invoice email and ask for your a revised invoice with delivery added and wait for the revised invoice to pay.
If your account is set up as "I Always Require Delivery", no need to email, we will send the revised invoice automatically.
Do not request delivery after winning an item, wait and reply to the invoice sent out at the end of the auction. We need an invoice ^# for reference.
4. Pay Your Invoice
You can pay by eTransfer up until Saturday night if you wish (send to [email protected], no password required). Please put invoice # in the Note/Message.
After Saturday all outstanding invoices will be charged to the credit card on file.
Remember, only pay original invoice if you are picking up, pay the revised one if you required delivery.